Fibre Broadband low speed - NEW Customer
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Fibre Broadband low speed - NEW Customer
on 27-09-2016 5:05 PM - last edited on 27-09-2016 5:18 PM by Mav
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Hi all,
I joined Plusnet 25 Aug 2016 but I used fibre broadband 15 Sep 2016. My broadband speed just less than 8meg at first time. But I am waiting for over 10 days as command.
Now my broadband speed range below picture.
Unfortunately, still I have very low broadband speed as picture.
Moderator's note by Mike (Mav): Telephone number in first picture removed from a public forum.
Re: Fibre Broadband low speed - NEW Customer
27-09-2016 5:10 PM
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you need to post the results of the further diagnostics test on the BT Speedtest
Re: Fibre Broadband low speed - NEW Customer
27-09-2016 5:15 PM
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Good Afternoon,
I've ran a test against your line which is showing you are in sync at the full 40/2 speeds you are provisioned on and your line is not dropping connection, are you testing wirelessly or wired?
Re: Fibre Broadband low speed - NEW Customer
27-09-2016 5:15 PM
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Re: Fibre Broadband low speed - NEW Customer
27-09-2016 5:18 PM
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Now I tested wirelesly. But wire is almost same.
Re: Fibre Broadband low speed - NEW Customer
27-09-2016 5:24 PM
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Thank you for that, I would advise disconnecting anything you have on the wireless and only using the one wired machine to test for the time-being.
Once that's done, I'd suggest checking through this as this will help rule out internal wiring issues:
https://community.plus.net/t5/Library/Testing-From-The-Master-Socket/ba-p/1322242
Re: Fibre Broadband low speed - NEW Customer
27-09-2016 5:29 PM
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Check on the below link what your Plusnet line profile is set to. I expect it has not updated from your ADSL speeds, Plusnet can reset this manually or my understanding is it updates automatically overnight.
Re: Fibre Broadband low speed - NEW Customer
27-09-2016 5:31 PM
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@DangerousDave profile is at the full 40Mb, nothing limiting from our side or showing on tests unfortunately
Re: Fibre Broadband low speed - NEW Customer
28-09-2016 9:37 AM
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I tested from the master socket in the morning and result.
Re: Fibre Broadband low speed - NEW Customer
28-09-2016 12:44 PM
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Can you report a fault to us and let us know when you've done so please at https://faults.plus.net
Re: Fibre Broadband low speed - NEW Customer
28-09-2016 2:59 PM - edited 28-09-2016 3:01 PM
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Check that your username and password are correctly set up in the router. It's supposed to happen automatically the first time you connect, but it seems that sometimes it fails and you are connected as a dummy user with limited bandwidth. Look in Advanced Settings / Broadband / Internet on your router home page http://192.168.1.254 - it should show your correct username and not just a dummy plusnet one. If not, that's the problem.
Re: Fibre Broadband low speed - NEW Customer
28-09-2016 3:10 PM
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Thanks for that.. Yes, I've checked that username and password are correctly set up as far as I can tell and a message in 'advanced settings' tells me no further action is required so I assume everything is correctly set up..
Tony
Re: Fibre Broadband low speed - NEW Customer
28-09-2016 3:15 PM
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Just performed another speed test...
0.96Mb
Download speed
0.05Mb upload
155ms ping ti
Re: Fibre Broadband low speed - NEW Customer
28-09-2016 3:17 PM
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The posts above were not in response to you I'm afraid. Your query is here: https://community.plus.net/t5/Fibre-Broadband/Re-Fibre-Broadband-low-speed-NEW-Customer/m-p/1372358
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