Fibre Broadband lost connection
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Fibre Broadband lost connection
11-05-2016 8:50 PM
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My broadband lost connection when I got home at 8am yesterday, checked the website could see planned maintainence but not in my area
So I left it thought it would sort itselt out which it did not, have raised a ticket early this morning
Am I supposed to be waiting days for my internet to be sorted my days off are now need internet
Re: Fibre Broadband lost connection
11-05-2016 9:22 PM
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Worth a check but has of your neighbours lost their broadband service?
Do you have a dial tone on your landline?
NE
Re: Fibre Broadband lost connection
11-05-2016 9:30 PM
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neighbours are on different networks
Re: Fibre Broadband lost connection
11-05-2016 9:32 PM
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Re: Fibre Broadband lost connection
12-05-2016 9:53 AM
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no update from plusnet
Re: Fibre Broadband lost connection
12-05-2016 10:04 AM
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Re: Fibre Broadband lost connection
12-05-2016 10:06 AM
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I was messing around thought id use the bt router the settings are correct
is that the current issue?
Re: Fibre Broadband lost connection
12-05-2016 10:07 AM
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Re: Fibre Broadband lost connection
12-05-2016 10:09 AM
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Re: Fibre Broadband lost connection
12-05-2016 7:10 PM
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Re: Fibre Broadband lost connection
13-05-2016 8:21 AM
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Its been three days, live chat dont help, facebook dont help, this forum is useless PN dont reply
Ive had no communication from PN I dont even know if there looking into my service thats how bad this company is at informing there customers
This is enuff to switch filling out virgin media switching forms right after this
Would never recomend anyone to PN they dont have customer service or support
Re: Fibre Broadband lost connection
13-05-2016 10:05 AM
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Sorry for the lack of response, I'm just looking at the account to see what's going on however I should advise that faults can take 72 hours for a response from the point it was reported.
Re: Fibre Broadband lost connection
13-05-2016 10:15 AM
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It's looking like the next step is an engineer, the testing from our side and BT Wholesale isn't showing any issues.
Re: Fibre Broadband lost connection
13-05-2016 12:06 PM
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