Fibre Broadband keeps dropping service
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre Broadband keeps dropping service
Fibre Broadband keeps dropping service
on 06-05-2018 12:59 PM - last edited on 06-05-2018 9:44 PM by dvorak
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have fibre broadband & the internet keeps dropping and the plusnet router goes orange each time, comes back on after a minute or two but it’s happening quite often. Any idea what’s causing it?.
Moderator's note by Adie (Dvorak) removed odd div tag
Re: Fibre Broadband keeps dropping service
06-05-2018 3:38 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Welcome to the Forum @Halloweengirl
The short answer to your question - of what is causing the drop-outs - is that it is impossible to say: it could be a line fault, a faulty router, a problem with your internal wiring, or many other things. You may need to work through eliminating possibilities although doing so is not as bad as it sounds.
Often someone from PlusNet would be active in the Forum and would be able to look at your line and connection record to start offering advice. But they seem to be a bit quiet today.
I would run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults These checks look at line faults.It takes a bit of your time but formally makes Plusnet aware of your problem, they have look at it, and gets the problem into the queue for action.
Please let us know how you get on.
Re: Fibre Broadband keeps dropping service
06-05-2018 8:00 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
thanks @BrightonRock, will do that tomorrow when I haven’t been on the gin! 😆👍🏻
Re: Fibre Broadband keeps dropping service
06-05-2018 9:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Plusnet forum staff don't work weekends although it's not uncommon for Gandalf to pop in on his free time, plus wih it being a bank holiday Tomorrow there may not be a staff responce until Tuesday.
Re: Fibre Broadband keeps dropping service
07-05-2018 7:16 PM - edited 07-05-2018 7:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there.
Our tests are showing your connection to be dropping fairly frequently recently, but aren't showing any reasons why so I'd recommend running through the steps in the troubleshooting guide above including this one.
Let us know how things go.
EDIT:
will do that tomorrow when I haven’t been on the gin! 😆👍🏻
I recently went to New Zealand and brought back some really nice gin called Cardrona. Best gin ever.
Anoush
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre Broadband keeps dropping service