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Fibre Broadband disconnects

sharoncj
Hooked
Posts: 6
Registered: 07-02-2017

Fibre Broadband disconnects

Hi,

My fibre Broadband was activated on the 03/02 and no problems up until now, but it keeps dropping out and then coming back, this has happened about 7 times in the last hour.

Please help?

1 REPLY
SpendLessTime
Aspiring Hero
Posts: 2,598
Thanks: 699
Fixes: 67
Registered: 21-09-2009

Re: Fibre Broadband disconnects

@sharoncj

Are you using the Plusnet Hub One and paying for the "Unlimited Fibre" product?

If so then this is likely to be the issue https://community.plus.net/t5/Fibre-Broadband/Plusnet-fibre-broadband-does-not-cope-with-uploads-and...