cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre Broadband disconnections several times a day.

Celt
Dabbler
Posts: 10
Thanks: 2
Registered: 30-06-2017

Fibre Broadband disconnections several times a day.

I'm having constant disconnections from my fibre broadband, gradually getting worse over last month. The router light changes to orange before reconnecting.
Getting annoying could you please look into this
3 REPLIES
Celt
Dabbler
Posts: 10
Thanks: 2
Registered: 30-06-2017

Re: Fibre Broadband disconnections several times a day.

Guess there is no longer support on this forum. Tried phoning but don't have hrs to wait being on hold.
Starting to regret joining plus net
BrightonRock
Pro
Posts: 225
Thanks: 74
Fixes: 5
Registered: 09-04-2016

Re: Fibre Broadband disconnections several times a day.

Welcome to the Forum @Celt. As you observed, Plusnet staff haven't been in the Forum today; they tend to be thin on the ground most weekends.

I suggest that you run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults

That gets the problem onto Plusnet's to do list and queued for attention.

Plusnet Help Team
Plusnet Help Team
Posts: 5,056
Thanks: 445
Fixes: 161
Registered: 01-01-2012

Re: Fibre Broadband disconnections several times a day.

Apologies for the delayed response.

I can see that the line was dropping but now appears to be stable.

If the drops start again I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team