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Fibre Broadband disconnections several times a day.

Celt
Dabbler
Posts: 12
Thanks: 2
Registered: ‎30-06-2017

Fibre Broadband disconnections several times a day.

I'm having constant disconnections from my fibre broadband, gradually getting worse over last month. The router light changes to orange before reconnecting.
Getting annoying could you please look into this
3 REPLIES 3
Celt
Dabbler
Posts: 12
Thanks: 2
Registered: ‎30-06-2017

Re: Fibre Broadband disconnections several times a day.

Guess there is no longer support on this forum. Tried phoning but don't have hrs to wait being on hold.
Starting to regret joining plus net
BrightonRock
Pro
Posts: 473
Thanks: 124
Fixes: 7
Registered: ‎09-04-2016

Re: Fibre Broadband disconnections several times a day.

Welcome to the Forum @Celt. As you observed, Plusnet staff haven't been in the Forum today; they tend to be thin on the ground most weekends.

I suggest that you run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults

That gets the problem onto Plusnet's to do list and queued for attention.

MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: Fibre Broadband disconnections several times a day.

Apologies for the delayed response.

I can see that the line was dropping but now appears to be stable.

If the drops start again I'd recommend raising a fault here

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team