Fibre Broadband disconnections several times a day.
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Fibre Broadband disconnections several times a day.
26-01-2018 4:22 PM
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Getting annoying could you please look into this
Re: Fibre Broadband disconnections several times a day.
27-01-2018 7:13 PM
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Starting to regret joining plus net
Re: Fibre Broadband disconnections several times a day.
27-01-2018 7:36 PM
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Welcome to the Forum @Celt. As you observed, Plusnet staff haven't been in the Forum today; they tend to be thin on the ground most weekends.
I suggest that you run through the checks at https://www.plus.net/help/broadband/connection-troubleshooting/ and report a fault at https://www.plus.net/apps/kbdfaults
That gets the problem onto Plusnet's to do list and queued for attention.
Re: Fibre Broadband disconnections several times a day.
29-01-2018 2:53 PM
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Apologies for the delayed response.
I can see that the line was dropping but now appears to be stable.
If the drops start again I'd recommend raising a fault here
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