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Fibre Broadband disconnected suddenly

ikip
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-07-2020

Fibre Broadband disconnected suddenly

Hi there from Ipswich

Everything was working for many months and today 6th of March Internet disappeared. Router is in orange and tries to reconnect from time to time, but no luck. Tried to use another couple of routers - the same result. Very frustrating. 

 

Are  there some some network outages?   

 

Thanks,

Il

5 REPLIES 5
fletpablo
Grafter
Posts: 27
Thanks: 3
Registered: ‎10-05-2012

Re: Fibre Broadband disconnected suddenly

have same probelm rubbish router can i use BT router on PlusNet i was told you can by BT sales 

ikip
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-07-2020

Re: Fibre Broadband disconnected suddenly

It is not a router as such, but the problem with Plusnet service/equipment. I have tried two other routers and have the same problem. Direct PPPoE test shows the following message: 

"Could not find a PPPoE server."

 

It is definitely network problem either on Plusnet or  BT side.

 

fletpablo
Grafter
Posts: 27
Thanks: 3
Registered: ‎10-05-2012

Re: Fibre Broadband disconnected suddenly

have you tired BT router they use as that meant to be the market leader router 

ikip
Hooked
Posts: 5
Thanks: 1
Registered: ‎30-07-2020

Re: Fibre Broadband disconnected suddenly

BT router could be just OK for average usage but definitely can't provide more advance stuff. But the point is that the service itself is down.

RichardB
Aspiring Champion
Posts: 808
Thanks: 264
Fixes: 27
Registered: ‎19-11-2008

Re: Fibre Broadband disconnected suddenly

Hi @ikip
You should raise a fault with Plusnet.
Either by calling Plusnet or https://faults.plus.net
Regards
Richard