Fibre Broadband continually dropping out, real nuisance!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre Broadband continually dropping out, real...
Re: Fibre Broadband continually dropping out, real nuisance!
05-12-2017 6:56 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Broadband continually dropping out, real nuisance!
05-12-2017 11:29 AM - edited 05-12-2017 11:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Certainly was not an issue with my Hub One, as the service simply disconnected & reconnected without altering anything.
certainly worst when other residents seem to come online, as their connections showed up? At least to me it seemed that way.
it was definetley a fault with my PlusNet Fibre line, even though the service has been live for at least 4 years.
Tech Support ran a line test and found a fault at the exchange on Sunday morning.
at least it's possible to contact tech services via online chat, rather than listening to the boring music!
i presume it has been fixed? as my line so far appears to be stable.
just wish it was the fastest speed, they say it's not possible for my line.
Re: Fibre Broadband continually dropping out, real nuisance!
05-12-2017 12:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Broadband continually dropping out, real nuisance!
05-12-2017 12:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
You are right of course, a poor service is not good, it's so very frustrating!
why did you change from John Lewis fibre? I note you say it was supplied via PlusNet.
in fact PlusNet is a subsiduary of BT.
BT can supply me with the fast fibre, but PlusNet cannot!
all boils down to costs.
i was with Sky once, but I had no connection for days on days, they blamed the Netgear router, then they came up with the exchange faults, useless. Needless to say once me contract expired I waved goodbye along with my sky dish!
Re: Fibre Broadband continually dropping out, real nuisance!
05-12-2017 1:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Broadband continually dropping out, real nuisance!
05-12-2017 1:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Take it you spoken to them regarding your fault,?
I would get onto them again and ask them to sort it ASAP.
good luck
Re: Fibre Broadband continually dropping out, real nuisance!
05-12-2017 1:32 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Fibre Broadband continually dropping out, real nuisance!
09-12-2017 10:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Here we go again, my fibre connection is on a drop out and go at snails pace.
have purchased a new Netgear extender that show a red light each time my fibre has a poor connection, seems to be red more times than solid green for a good connection.
old Tp link extender was off more times than on for the previous week.
Plusnet contacted me yesterday 5 days after me raising fault question,
they now want me to go through the process of unscrewing boxes and using other micro filters!
That OK if you have spare filters.
my phone is perfect on the drop outs.
Now monitoring my line for 3 days.
now getting bit fed up,
How are others in this thread coping with their faults, have they been sorted.?
Re: Fibre Broadband continually dropping out, real nuisance!
on 09-12-2017 3:19 PM - last edited on 09-12-2017 3:51 PM by Mav
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just be aware with time slots via text, you will be billed for a 0845 primium for getting an engineer I thought I would warn you
As for sorting out my proble have had 4 engineers out new openreach master socket new wiring out side checked lines phone is clear.
Now they wont us have another Engineer hens were not doing it via the premium number as they charge so my experience with plusnet is [-Censored-]
Moderator's note by Mike (Mav): Avoidance of swear filter edited as per Forum rules.
Part of life living
Re: Fibre Broadband continually dropping out, real nuisance!
09-12-2017 3:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I unscrewed the box, and changed the microfilters. No effect.
I have an engineer coming on Tuesday afternoon. Will let you know what happens.
Re: Fibre Broadband continually dropping out, real nuisance!
09-12-2017 5:03 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sirchinny, thanks for that.
i can't believe that PlusNet have still not sorted my fibre connection, when the guy ran a line check last Sunday to say a definite line fault, probably at our exchange. Surely somebody there could just check it out and rectify the problem?
cant see that plugging into the engineers socket behind the master socket is going to cure the fault, surely the socket uses the same cable connections, or am I wrong?
PlusNet sent an engineer out 2 years ago, and told me if no fault found I would be billed £100 +vat. Needless to say it was a faulty tag at the exchange.
Re: Fibre Broadband continually dropping out, real nuisance!
09-12-2017 5:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I didn't have an engineer round in the end. They must've realised what was wrong and fixed it. It's been stable the last 2 days so I'll close my ticket Monday as long as it stays that way,
However, in my experience so far, it's never once been an issue at my end but always at the box or exchange or away from my home, anyway. So all 4 visits from engineers were a waste of time. Only the 5th guy realised it was something remote and he sorted it. I did get a different engineer each time.....
Lynda~
Re: Fibre Broadband continually dropping out, real nuisance!
09-12-2017 6:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I realise they have to do checks, but when you know for definite nothing has been moved, then it annoys you a little, especially when the line is solid then drops out and comes back goodness knows how many time.
glad they sorted yours.
i think with all the new houses and people changing providers then cable do get loose at the exchange boxes.
Re: Fibre Broadband continually dropping out, real nuisance!
09-12-2017 10:40 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
My Fibre broadband for the last 2 hours gas been so very slow, now fed up
think I will contact a few more providers to see what deals they doing, now getting me down paying for something I am not receiving!
Re: Fibre Broadband continually dropping out, real nuisance!
09-12-2017 10:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This does make me wonder with sending everyone's engineers as we are having the same issues
Good luck if your able to leave plusnet Sparkrace12
Part of life living
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- Fibre Broadband
- :
- Re: Fibre Broadband continually dropping out, real...