cancel
Showing results for 
Search instead for 
Did you mean: 

Fibre Broadband activation - how long does it take after phone has been activated?

FIXED
davecolley
Dabbler
Posts: 12
Registered: ‎28-01-2014

Fibre Broadband activation - how long does it take after phone has been activated?

Existing customer moved with own(original plusnet) kit, the phone went live around 3pm but hub still has an orange light and red flashing bb.

Have gone into its page to try and force a connect but that hasnt worked

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 285
Thanks: 50
Fixes: 17
Registered: ‎26-03-2018

Re: Fibre Broadband activation - how long does it take after phone has been activated?

Fix

Thank for getting in touch with us @davecolley.

After taking a look into your account I can see that the broadband orders have yet to complete, however it should go live some time before midnight later today. Once this has happened, we'll send you an email and text notification to confirm everything is up and running and at that point all you should need to do is reboot your router.

Please let us know if you still haven't anything from us regarding the status of the broadband order by tomorrow and we'll be happy to follow up on this and see what's going on.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team
davecolley
Dabbler
Posts: 12
Registered: ‎28-01-2014

Re: Fibre Broadband activation - how long does it take after phone has been activated?

all up and running, speed a bit lower than expected so far but will monitor that over the next week.

Thank you