Fibre Broadband Speed Zapped
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Fibre Broadband Speed Zapped
01-11-2019 11:40 PM - edited 01-11-2019 11:41 PM
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Bt page won’t let me run the extended tests on chrome or edge but it will on my iPhone and the results are saying my max speed is now 17meg?
Do I need my ip profile resetting or something?
Re: Fibre Broadband Speed Zapped
01-11-2019 11:44 PM
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Re: Fibre Broadband Speed Zapped
02-11-2019 1:08 PM
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Thanks for getting in touch @Marcandhayley I'm sorry to see you're experiencing speed problems. I've tested your line today and the tests aren't showing the cause for this so the next step is to arrange an engineer to investigate further.
I've added a reply to your fault ticket with this information, could you respond back by going Here dropping us a reply back once you've responded? We'll then pick this back up as soon as we can and book the engineer in.
Re: Fibre Broadband Speed Zapped
02-11-2019 1:50 PM
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Have replied to the message on our account.
Thanks
Marc
Re: Fibre Broadband Speed Zapped
02-11-2019 2:26 PM
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Thanks for getting back to us @Marcandhayley
I've booked the engineer appointment for 05-11-2019 between 8am and 1pm, and added a reply to your ticket with more detail. Let us know how the visit goes.
Re: Fibre Broadband Speed Zapped
08-11-2019 5:56 PM
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BT open reach came out on Tuesday and replaced the main incoming socket with a modern one.
Our broadband dipped right out initially but has come back but is now slower than before. I know it’s still settling in but it’s becoming very unstable. We sometimes get a half of what we would expect - can’t see an attachment option or id upload it. But sometimes it’s dipping right out and my wife is struggling to get her audio files uploading for dictation. Also can’t watch anything on our skybox only Netflix and it flicks between 4K for a minute and then to 480p which is unwatchable on a 55 inch TV.
When it dips right out i did a Speedtest and got 8mb down but 0mb up.
Now we know it’s nothing our end, is there any record of infrastructure issues in my area?
Cheers
Marc
Re: Fibre Broadband Speed Zapped
08-11-2019 8:13 PM
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Thanks for getting back to us @Marcandhayley
We've made some remote changes which should improve things.
Can you retest and monitor it over the weekend?
Re: Fibre Broadband Speed Zapped
08-11-2019 8:28 PM
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Hello
Well I just did the BT one and got the below. Thank you for your help 🙂
Re: Fibre Broadband Speed Zapped
08-11-2019 8:55 PM
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