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Fibre Broadband Speed/Leaving Plusnet

thedoors27
Dabbler
Posts: 12
Registered: 14-01-2014

Fibre Broadband Speed/Leaving Plusnet

So I've been with plusnet for a few years now and I've noticed I'm getting download speeds of about 33-37mb. Since day 1 I've been paying for the upto 75mb service. Seeing I'm only getting upto 40mb have I been over paying all this time? Also has anyone got any experience of leaving plusnet?

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 4,253
Thanks: 886
Fixes: 180
Registered: 25-03-2015

Re: Fibre Broadband Speed/Leaving Plusnet

Your connection is provisioned on 80/20 and there's nothing on the account that would be capping the speeds at 40.

 

I can't see that you've ever been in touch with us to raise a fault for slow speeds, however I've just tested your connection and it is in sync at 79.9 Down and 20 Up.

 

Have you been through our troubleshooting guide here: http://www.plus.net/support/broadband/bbfaults/

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team