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Fibre Broadband Speed Down

keithplusnet
Dabbler
Posts: 22
Registered: 08-03-2014

Fibre Broadband Speed Down

Don't know how to move original posts from the home phone forum ref http://community.plus.net/forum/index.php/topic,133857.0.html but the phone problem is now a broadband problem, the broadband is now operating at around 30Mbps whereas previously it was around 64Mbps, could you check this out, I attach results from BT tests, do I need a line reset as I know they switched to another wire pair to enable the fix.
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,494
Thanks: 248
Fixes: 68
Registered: 27-04-2007

Re: Fibre Broadband Speed Down

Hi keithplusnet,
Quote
Don't know how to move original posts from the home phone forum ref http://community.plus.net...x.php/topic,133857.0.html but the phone problem is now a broadband problem

I'd not worry about that, assuming that it's not affecting your phone service?
I've just run some diagnostic checks which don't indicate any obvious issues.
With that in mind I'd advise reporting a fault at http://faults.plus.net
Quote
do I need a line reset as I know they switched to another wire pair to enable the fix.

if as I suspect we can identify a fault which can be reported with our broadband suppliers (BT Wholesale) they'll deal with a line reset if it's necessary. In case you were wondering we can't trigger these remotely as with ADSL as it requires a little engineer intervention at the fibre cabinet your line connects to.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
keithplusnet
Dabbler
Posts: 22
Registered: 08-03-2014

Re: Fibre Broadband Speed Down

Just relooking at the BT results it quotes my IP profile to be 38.71 surely this is where the fault lies?
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Fibre Broadband Speed Down

The profile is calculated directly from your sync speed to the cabinet. Without the connection speed increasing, the profile won't increase. As Adam mentioned we don't have the ability to directly affect these values, so we'd need to go through a fault investigation to pin down and resolve the cause.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff