Fibre Broadband Setup
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- Fibre Broadband Setup
15-06-2017 11:55 AM
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Just received text message saying fibre appointment booked for 29th June between 8am and 1pm . Is this a engineer visit to the house? Do I have to be in? Thanks.
Fixed! Go to the fix.
15-06-2017 1:16 PM
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Nope, the work can be completed from outside without needing access. Apologies for the confusing text message, I'll get that fed back internally. It looks like the automated emails you were sent though are correct.
The service will be activated at any time on the day up until midnight.
Let us know if you have any further questions.
Re: Fibre Broadband Setup
27-06-2017 11:09 AM
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Re: Fibre Broadband Setup
27-06-2017 2:50 PM
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Welcome to the community forums @indiedog,
Apologies for any confusion this has caused. While you won't need to be in for an engineer visit to install fibre, as a phone line installation is required, an engineer will need access to install the phone line. If we receive notice from our suppliers that they won't need access, we should let you know via the account.
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