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Fibre Broadband Setup

FIXED
jimmc27
Newbie
Posts: 4
Fixes: 1
Registered: 15-06-2017

Fibre Broadband Setup

Just received text message saying fibre appointment booked for 29th June between 8am and 1pm . Is this a engineer visit to the house? Do I have to be in? Thanks.

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,800
Thanks: 1,056
Fixes: 233
Registered: 21-04-2017

Re: Fibre Broadband Setup

Fix

Nope, the work can be completed from outside without needing access. Apologies for the confusing text message, I'll get that fed back internally. It looks like the automated emails you were sent though are correct.

The service will be activated at any time on the day up until midnight.

 

Let us know if you have any further questions.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
indiedog
Newbie
Posts: 1
Registered: 27-06-2017

Re: Fibre Broadband Setup

Confused by the reply. I've just ordered PN Fibre Broadband and on phoning through the order have been told I have to be in for the Engineers visit. The email confirmation also states this. Could you clarify as otherwise i need to move the planned date due to holiday.
Plusnet Help Team
Plusnet Help Team
Posts: 4,063
Thanks: 772
Fixes: 168
Registered: 25-03-2015

Re: Fibre Broadband Setup

Welcome to the community forums @indiedog,

 

Apologies for any confusion this has caused. While you won't need to be in for an engineer visit to install fibre, as a phone line installation is required, an engineer will need access to install the phone line. If we receive notice from our suppliers that they won't need access, we should let you know via the account.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team