Fibre Broadband Roll out Complaints
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Fibre Broadband Roll out Complaints
28-05-2014 12:44 PM
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Has anyone got any idea's how to complain? Is there a direct complaints Number/address/Email for BT Openreach?
I have thought about complaining local Council and Local MP but I don't realy expect them to be interested.
Re: Fibre Broadband Roll out Complaints
28-05-2014 1:14 PM
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http://forums.thinkbroadband.com/fibre/4318516-annoyed-at-fibre-cabinet-delays-tell-me.html
Re: Fibre Broadband Roll out Complaints
28-05-2014 1:58 PM
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Re: Fibre Broadband Roll out Complaints
28-05-2014 2:40 PM
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I also am very unhappy with the fibre rollout progress and information available. My exchange in Acomb (York) went live in September 2013 and the majority of cabinets in the area have not been upgraded. The info from BT is given as a 3 month period, that gets shifted to the next 3 months as soon as the last one has expired. No other info available.
Re: Fibre Broadband Roll out Complaints
28-05-2014 3:29 PM
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Where can I complain that under BDUK my cabinet is not going to be done at all - ever
Think yourself lucky that my taxes are going towards your cabinets being done - eventually
Re: Fibre Broadband Roll out Complaints
28-05-2014 4:00 PM
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Re: Fibre Broadband Roll out Complaints
28-05-2014 6:29 PM
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Quote that will be over a year since the Elgin Exchange went live
You'll be able to ask Mr Sammond to sort it out after independence!!!
Re: Fibre Broadband Roll out Complaints
28-05-2014 6:39 PM
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Re: Fibre Broadband Roll out Complaints
29-05-2014 7:58 PM
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dick:quote
Re: Fibre Broadband Roll out Complaints
07-10-2014 1:55 PM
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I have contacted my local Council who do not reply to emails 9 (3 So far), I emailed my my Local Councillor who again has not replied. I did find a web form contact for BT openreach, which promises a reply in 10 working days (Now at 12 working days and no reply).
BT DSL checker still just says by 31/12/2014. I suspect about 3 days from that date it will change to 31/12/2015.
Realy not impressed with BT Openreach, total lack of transparency and honesty to do with the FTTC roll out.
Re: Fibre Broadband Roll out Complaints
07-10-2014 2:55 PM
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I suggest looking at http://www.roadworks.org for your area to see if Openreach have any scheduled work coming soon on the cabinet.
Re: Fibre Broadband Roll out Complaints
07-10-2014 3:22 PM
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Re: Fibre Broadband Roll out Complaints
08-10-2014 9:29 AM
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In case you haven't already take a look at this post here with regards to a different way of looking at the situation:
http://community.plus.net/forum/index.php/topic,132605.msg1158582.html#msg1158582
As in the case of @MikeAK I've checked and can see that a number of cabs have already been enabled in the same exchange area since May this year. Where as no firm dates for further enablement have been published this still lets us know that fibre deployment is underway for you.
So my recommended way of looking at this is, we can't say when, but it's on it's way
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