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Fibre Broadband Pending

FIXED
bandis2302
Newbie
Posts: 1
Registered: 21-01-2018

Fibre Broadband Pending

Hey, everyone I  received my new  PlusNet Hub one a few days ago and have just set it up, I did a test on my internet speed and it says it is only 4.83mbs. I checked my plusnet account details and it says as follows:

01/01/1970       -Unlimited Fibre Broadband     £0(upon cancellation)      Pending

It appears that it is not activated yet and I am unable to find out when it is to be activated or if there is an issue. 

does anybody know if there is a way to find out on the PlusNet sight? 

 

Moderator's note by Adie (Dvorak) removed all caps title.

 

 

2 REPLIES
Moderator
Moderator
Posts: 18,520
Thanks: 1,814
Fixes: 223
Registered: 11-01-2008

Re: Fibre Broadband Pending

Fix
welcome to the forum Smiley

you can check your tickets in the member centre at https://www.plus.net/wizard/?p=search that should have any communication and dates in.

Customer / Moderator / If it helped click the thumb / If it fixed it click 'This fixed my problem'

Plusnet Help Team
Plusnet Help Team
Posts: 7,683
Thanks: 2,257
Fixes: 382
Registered: 21-04-2017

Re: Fibre Broadband Pending

Welcome to the community forums @bandis2302

I've tracked your fibre order with our suppliers and it's due to go live on the 27th January.
I hope this helps and please let us know if you have any issues on the day.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team