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Fibre Broadband - 2nd day

SilviaF
Newbie
Posts: 2
Registered: 22-04-2016

Fibre Broadband - 2nd day

My Fibre Broadband was activated yesterday. The speed was 70MB. Today the speed is 20MB. Can you please investigate it? 1 laptop is connected straight to the router. 1 device on the network.


Estimated line speed:
80Mb (This may vary between 75.7Mb and 80Mb) - Checked on 2016-04-08 22:22:19
Current line speed:
21 Mb

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Fibre Broadband - 2nd day

I've made some changes to your account which should help.

Can you test it again in the next 15 minutes?

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
SpendLessTime
Aspiring Hero
Posts: 2,379
Thanks: 587
Fixes: 53
Registered: 21-09-2009

Re: Fibre Broadband - 2nd day

@SilviaF

 

It might be faster to phone

Customer support 0800 432 0200

 

or use the online Chat here, by

 

1. Selecting "Already a customer"

2. Select "Broadband"

3."My connection speed is slow"

4."Still need to contact us"

5. "Start Chat"

 

Please ensure that if you do use Chat to stop any ad blocking software in the browser before going to the linked page above.

 

 

Edit :--- I see Matthew answered as I was typing Smiley

SilviaF
Newbie
Posts: 2
Registered: 22-04-2016

Re: Fibre Broadband - 2nd day

Great Customer Service. Your changes improved the speed . Speed is ~ 70 MB. Thank You Matthew!

Plusnet Help Team
Plusnet Help Team
Posts: 4,782
Thanks: 367
Fixes: 136
Registered: 01-01-2012

Re: Fibre Broadband - 2nd day

No problem glad to hear that did the trick.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team