Fibre Broadband - 2nd day

[#1]

My Fibre Broadband was activated yesterday. The speed was 70MB. Today the speed is 20MB. Can you please investigate it? 1 laptop is connected straight to the router. 1 device on the network.

Estimated line speed:
80Mb (This may vary between 75.7Mb and 80Mb) - Checked on 2016-04-08 22:22:19
Current line speed:
21 Mb

[#2]

I've made some changes to your account which should help.

Can you test it again in the next 15 minutes?

[#3]

@SilviaF

It might be faster to phone

Customer support 0800 432 0200

or use the online Chat here, by

1. Selecting "Already a customer"

2. Select "Broadband"

3."My connection speed is slow"

4."Still need to contact us"

5. "Start Chat"

Please ensure that if you do use Chat to stop any ad blocking software in the browser before going to the linked page above.

Edit :--- I see Matthew answered as I was typing 

[#4]

Great Customer Service. Your changes improved the speed . Speed is ~ 70 MB. Thank You Matthew!

[#5]

No problem glad to hear that did the trick.