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Fibre BB Speed - IP Profile

FIXED
duck_cottage
Newbie
Posts: 2
Registered: ‎28-09-2016

Fibre BB Speed - IP Profile

Been a Fibre BB customer for a month now...service is OK but recently received an 'About your broadband speed' email from Plusnet advising that my line speed is 38.7Mbps whereas the Estimated line speed when I signed-up was 62.2 - 80Mbps.  Done a speedtest using the BT Wholesale tester and this confirms that my IP Profile is set to 38.7Mbps, so it looks like my line needs to be adjusted?  Please advise. Thx.

2 REPLIES
Browni
Aspiring Hero
Posts: 2,297
Thanks: 790
Fixes: 47
Registered: ‎02-03-2016

Re: Fibre BB Speed - IP Profile

Fix

Which broadband package did you sign up for? Unlimited Fibre or Unlimited Fibre Extra?

If it's the former then that IP profile sounds about right.

I must have been really bad in a previous life as this was my 3rd ISP in a row that used lithium.
Now you're stuck with me because my new ISP doesn't run a forum Cheesy
duck_cottage
Newbie
Posts: 2
Registered: ‎28-09-2016

Re: Fibre BB Speed - IP Profile

Just checked...paying £14.99 per month so I guess it's the standard Fibre option...so wonder why they sent me that email?  Maybe to encourage me to upgrade already...surely not!

Thanks.