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Fibre BB Lost Sync this morning.

FIXED
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Dabbler
Posts: 22
Thanks: 4
Fixes: 3
Registered: ‎18-02-2018

Fibre BB Lost Sync this morning.

Hi. My broadband lost sync a few hours ago, can someone from PN check if there's any reported problems at the Buckley exchange in North Wales (WNBUC) please  Cheers Andy.

3 REPLIES 3
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Dabbler
Posts: 22
Thanks: 4
Fixes: 3
Registered: ‎18-02-2018

Re: Fibre BB Lost Sync this morning.

Fix

Spoke to CS seems there's an outage in my area, neighbour (with BT) off as well. DF for clearing 18:45.

Plusnet Help Team
Plusnet Help Team
Posts: 626
Thanks: 115
Fixes: 31
Registered: ‎06-08-2018

Re: Fibre BB Lost Sync this morning.

Hi @Andyroo,

Please accept my apologies for the issue with your service.

After retesting the line, it appears the major service outage has been cleared. If you require any further assistance, let us know.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
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Dabbler
Posts: 22
Thanks: 4
Fixes: 3
Registered: ‎18-02-2018

Re: Fibre BB Lost Sync this morning.

Hi Jubby

All back working now. Cool

Cheers - Andy