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Fibre Activation Date

mikeh
Rising Star
Posts: 50
Thanks: 6
Fixes: 1
Registered: 08-04-2016

Fibre Activation Date

Hi, today I had an email saying my change to fibre is now complete. The current line speed and account details say that I am now on fibre but I'm still on ASDL2+.  Can you check this out please.

10 REPLIES
acr
Rising Star
Posts: 225
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Registered: 06-04-2007

Re: Fibre Activation Date

The email is probably confirming that Plusnet's systems have been updated for your fibre connection but you still need to wait for BT Openreach to go to you roadside cabinet and make the physical switch sometime today. 

mikeh
Rising Star
Posts: 50
Thanks: 6
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Registered: 08-04-2016

Re: Fibre Activation Date

Thanks for that, I only ordered fibre last Friday and was told up to 10 days but no specific date.

etdsaunders
Pro
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Registered: 21-02-2016

Re: Fibre Activation Date

I'd advise you to visit live chat or call them. If you've not got a date sounds like you could be on the waiting list.

If they've run out of capacity they still accept orders and you'll be activated once cabinet becomes available.
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mikeh
Rising Star
Posts: 50
Thanks: 6
Fixes: 1
Registered: 08-04-2016

Re: Fibre Activation Date

I've phoned the support number and I am still on ASDL because there was no fibre order placed to Openreach  but the system had been updated to fibre. They have now placed the order to Openreach and I will then get a specific date sometime next week.

Good job I phoned!

mikeh
Rising Star
Posts: 50
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Registered: 08-04-2016

Re: Fibre Activation Date

I've just got an email saying 9th May.

MattyC
Champion
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Registered: 10-04-2014

Re: Fibre Activation Date

Hi there,

This seems like a system error, so apologies for the poor experience. Are you ok to let me know how it goes on the 9th?

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet
mikeh
Rising Star
Posts: 50
Thanks: 6
Fixes: 1
Registered: 08-04-2016

Re: Fibre Activation Date

Hi Matty

Yes I will let know when the time comes.

mikeh
Rising Star
Posts: 50
Thanks: 6
Fixes: 1
Registered: 08-04-2016

Re: Fibre Activation Date

Matty

The date has been moved to 13th May.

mikeh
Rising Star
Posts: 50
Thanks: 6
Fixes: 1
Registered: 08-04-2016

Re: Fibre Activation Date

The fibre service was activated today as promised. I used live chat to change the current line speed to match the new profile as it was still at 1.9mb. I can recommend using live chat as a quick way of sorting the current line speed as I've found it can take some hours for it to change. I also did a PPP re-connect after the agent changed the profile.

So far I'm well happy with the speed and stability going from 2mb unstable to 14mb + stable at 1.8km from the cab.

 

MattyC
Champion
Posts: 3,192
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Registered: 10-04-2014

Re: Fibre Activation Date

Late response here, but happy that it got sorted for you in the end.

Matty

ex-Plusnet staffer. Any posts after 28/07/2017 aren't on behalf of Plusnet