Fibre Activation Date
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Fibre Activation Date
29-04-2016 7:50 AM
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Hi, today I had an email saying my change to fibre is now complete. The current line speed and account details say that I am now on fibre but I'm still on ASDL2+. Can you check this out please.
Re: Fibre Activation Date
29-04-2016 8:01 AM
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The email is probably confirming that Plusnet's systems have been updated for your fibre connection but you still need to wait for BT Openreach to go to you roadside cabinet and make the physical switch sometime today.
Re: Fibre Activation Date
29-04-2016 8:08 AM
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Thanks for that, I only ordered fibre last Friday and was told up to 10 days but no specific date.
Re: Fibre Activation Date
29-04-2016 8:59 AM
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If they've run out of capacity they still accept orders and you'll be activated once cabinet becomes available.
If you Like it, give it a
Re: Fibre Activation Date
29-04-2016 10:13 AM
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I've phoned the support number and I am still on ASDL because there was no fibre order placed to Openreach but the system had been updated to fibre. They have now placed the order to Openreach and I will then get a specific date sometime next week.
Good job I phoned!
Re: Fibre Activation Date
29-04-2016 10:19 AM
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I've just got an email saying 9th May.
Re: Fibre Activation Date
29-04-2016 10:57 AM
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Hi there,
This seems like a system error, so apologies for the poor experience. Are you ok to let me know how it goes on the 9th?
Matty
Re: Fibre Activation Date
29-04-2016 1:17 PM
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Hi Matty
Yes I will let know when the time comes.
Re: Fibre Activation Date
02-05-2016 6:57 PM
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Matty
The date has been moved to 13th May.
Re: Fibre Activation Date
13-05-2016 7:23 PM
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The fibre service was activated today as promised. I used live chat to change the current line speed to match the new profile as it was still at 1.9mb. I can recommend using live chat as a quick way of sorting the current line speed as I've found it can take some hours for it to change. I also did a PPP re-connect after the agent changed the profile.
So far I'm well happy with the speed and stability going from 2mb unstable to 14mb + stable at 1.8km from the cab.
Re: Fibre Activation Date
16-05-2016 12:58 PM
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Late response here, but happy that it got sorted for you in the end.
Matty
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