cancel
Showing results for 
Search instead for 
Did you mean: 

Fiber well below guaranted fiber speed.

Highlighted
Ffiwils
Newbie
Posts: 1
Registered: a week ago

Fiber well below guaranted fiber speed.

Our WiFi speeds are consistently considerably slower than what was promised (60mbps) were pushing 20 if lucky.
1 REPLY 1
Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Fiber well below guaranted fiber speed.

 

Hi @Ffiwils

 

Thanks for highlighting this - I've taken a look at your account and there's a potential connection issue that I'd like our suppliers to take a look at.

 

Could you please connect your router to the test socket as shown here and if that doesn't help to resolve your speed issue please raise a fault here.

 

Just bear in mind that you'll need to be testing the speed on a wired connection to get a "true" representation of the speed that's been provided to your premises (once this is sorted, we can look at the wifi as a secondary concern).

 

Please let us know if you raise a fault.

 

Best wishes

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team