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Fiber well below guaranted fiber speed.

Posts: 1
Registered: a week ago

Fiber well below guaranted fiber speed.

Our WiFi speeds are consistently considerably slower than what was promised (60mbps) were pushing 20 if lucky.
Plusnet Help Team
Plusnet Help Team
Posts: 1,589
Thanks: 302
Fixes: 58
Registered: ‎11-01-2018

Re: Fiber well below guaranted fiber speed.


Hi @Ffiwils


Thanks for highlighting this - I've taken a look at your account and there's a potential connection issue that I'd like our suppliers to take a look at.


Could you please connect your router to the test socket as shown here and if that doesn't help to resolve your speed issue please raise a fault here.


Just bear in mind that you'll need to be testing the speed on a wired connection to get a "true" representation of the speed that's been provided to your premises (once this is sorted, we can look at the wifi as a secondary concern).


Please let us know if you raise a fault.


Best wishes



If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team