Fiber to fiber plus
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14-06-2018 8:16 PM
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Fixed! Go to the fix.
Re: Fiber to fiber plus
14-06-2018 9:30 PM
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If you can post the results of putting you line into the DSL Checker and the details of the Help Desk page on your router, people will be able to help advise in more detail. Make sure you hide any sensitive info such as your username etc.
Re: Fiber to fiber plus
14-06-2018 9:45 PM
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Re: Fiber to fiber plus
14-06-2018 9:47 PM
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Re: Fiber to fiber plus
14-06-2018 9:51 PM
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Yep, you are still on the standard fibre rate.
Hopefully one of the helpful PN staff will spot this, and sort it out for you.
@Gandalf @MasterOfReality or anyone else are you around?
Re: Fiber to fiber plus
14-06-2018 9:53 PM - edited 14-06-2018 9:55 PM
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Deleted as @Mustrum made the same point.
Moderator and Customer
If this helped - select the Thumb
If it fixed it, help others - select 'This Fixed My Problem'
15-06-2018 10:54 AM
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Sorry to hear you're not seeing a speed increase.
As others have indicated, you're provisioned on standard fibre. I've placed the order now to upgrade you which should complete on Monday.
Apologies that this wasn't done or noticed sooner.
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