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Fiber speeds stupid low please help

Johnpaul123
Newbie
Posts: 1
Registered: ‎11-10-2017

Fiber speeds stupid low please help

Guys can you help please my gubernatorial speed is 3mbps and should be 38 we tried everything ive Called many times and nothing gets done I've taken legal advice and if not fixed by this weekend I've have the legal right to end the contract as I'm paying for a service I'm not getting can a admin or moderator fix my issue please
2 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,533
Fixes: 12
Registered: ‎01-12-2010

Re: Fiber speeds stupid low please help

Hi , sorry but the MODs here are only Customers like yourself and cannot fix your problem .

But hopefully one of PN staff here will pick this up Soon .Thumbs Up

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Plusnet Help Team
Plusnet Help Team
Posts: 9,590
Thanks: 3,090
Fixes: 486
Registered: ‎21-04-2017

Re: Fiber speeds stupid low please help

Apologies for the delayed response.

From testing your line we can see your router in sync at 14mbps which is within your estimates of 9mbps-15mbps.

 

However, I believe an engineer has since visited your property and rectified a problem.

How are your speeds looking now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team