Fiber speed
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Fiber speed
09-10-2014 8:40 PM
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Re: Fiber speed
09-10-2014 8:45 PM
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Check what it says here - login required.
It's probably still set at the value for your previous ADSL service. It should update automatically, but sometimes needs a kick. If you call in they should be able to update it for you, or you could wait for the automatic update, or wait for the CRT boys and girls to pounce on this one in the morning.
Re: Fiber speed
09-10-2014 9:24 PM
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Telephone number:
Phone exchange:
KNOTTINGLEY
Estimated line speed:
40Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-08-21 20:02:19
Current line speed:
11.7 Mb
Re: Fiber speed
09-10-2014 10:51 PM
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Quote from: davidoneman Current line speed: 11.7 Mb
That's the crucial bit and should update to the Fibre profile, probably overnight. If it doesn't, then either phone or wait for CRT intervention in the morning.
Re: Fiber speed
10-10-2014 10:39 AM
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As Jaggies advised, your line profile has yet to increase. I have just done this manually for you, so after a reboot of your router you should notice a much improved throughput speed. Sorry for the delay in this being updated, please let me know via this thread if you do not see any improvement following a reboot.
Re: Fiber speed
10-10-2014 11:13 AM
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Re: Fiber speed
10-10-2014 8:46 PM
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Re: Fiber speed
11-10-2014 8:47 AM
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Now I'm finally thinking I'm getting my money worth
Re: Fiber speed
11-10-2014 11:44 AM
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Re: Fiber speed
12-10-2014 8:31 AM
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Re: Fiber speed
12-10-2014 1:16 PM
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Re: Fiber speed
14-10-2014 10:17 AM
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@davidoneman,
Really sorry for the disappointing speeds.
I can see you called in last night and we've outlined the advice given on ticket 93001228, you should be able to take a look at that at http://contactus.plus.net if you need to.
We're also producing support videos now, here's one about broadband speed checks: https://www.youtube.com/watch?v=tKnZUl3kc3Y&list=PLZx9FPn3_-IWW7WetOtIy8JV4reZCA0MU
Please let us know how you get on and we'll do all we can to make sure that gets sorted ASAP
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