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Fiber speed not what it should be

Krem
Grafter
Posts: 42
Thanks: 1
Registered: 22-12-2011

Fiber speed not what it should be

Just got in this evening to discover these speeds

This was perfectly fine this morning and according to BT wholesale it's on a 35mb bracket, even then this is slow, ran a few tests and the linespeed isn't steady at all
Recently upgraded to the 'up to 72' package from an old 38mb package (on the 18th of last month), there was a power cut in the house a few hours on Sunday but I've never seen the speed drop this badly when it's adjusted after being off for a while.
Help?
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Fiber speed not what it should be

I've run a few tests and I can't see any issues with the connection from our end.
Were these tests ran over a wired connection or a wireless one?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Krem
Grafter
Posts: 42
Thanks: 1
Registered: 22-12-2011

Re: Fiber speed not what it should be

Wired, turns out it was a fault in one of the lan cables, everything is fine now, sorry for the false flag
Plusnet Help Team
Plusnet Help Team
Posts: 5,623
Thanks: 533
Fixes: 205
Registered: 01-01-2012

Re: Fiber speed not what it should be

Glad to hear you managed to find the cause.
Let us know if you have any further issues
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team