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Fiber order issue

jnorris
Newbie
Posts: 3
Registered: 03-03-2016

Fiber order issue

Hi,
I put an order though to transfer fibre from talktalk at the end of January, but have heard nothing since. The tracker says my line has been transferred but broadband is still on pending. Was wondering if my order is ok?
3 REPLIES
jnorris
Newbie
Posts: 3
Registered: 03-03-2016

Re: Fiber order issue

Is there anyone here that can help me?  Sad
Plusnet Help Team
Plusnet Help Team
Posts: 4,125
Thanks: 813
Fixes: 173
Registered: 25-03-2015

Re: Fiber order issue

Sorry to see this was missed previously.
Looking at your account, I'm sorry to say no orders were placed by automation when they should have been, so your phone line is in fact still with TalkTalk.
I'll pick this up right away and get the orders placed for the earliest completion date available to us.
Apologies for any inconvenience caused by the delay.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
jnorris
Newbie
Posts: 3
Registered: 03-03-2016

Re: Fiber order issue

Thank you, order seems to be going through now.
dick:quote