Fiber not working and I can't get through to support

[#1]

Hi
I switched from broadband to fiber and after installing the new router it worked for a couple of days and then it stopped. The router is flashing orange with the broadband sign flashing red.
My bigger problem is that I've been trying to call support for a week now, spending a cumulative 1.5 hours on hold, trying to get through and talk to someone. The online chat has always been inactive when I tried using it. I just want to talk to some who'll explain why my internet isn't working.

[#2]

Hi @kjacobsen

Thanks for getting in touch. I'm sorry to hear that you're having issues with your router/connection.

In order to resolve this, I need you to do the following:

1). Turn off the router using the power button on the back of the router.

2). Insert a pin (or similar) into the reset hole that is next to the power button whilst the router is turned off.

3). Turn on the router keeping the pin in the hole.

4). Keep the pin in the hole for ten seconds and then release.

5). Allow the router to reset.

Once you have done this, follow the instructions on the ticket I've raised for you here and you should get online.

Best wishes

Dave