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Fiber drop out ?

sdgallagher
Newbie
Posts: 1
Registered: ‎11-03-2016

Fiber drop out ?

What is considered as acceptable dropout by Plusnet.  I have had Openreach out 4 times in the last six mths the last time was last week. But I am still getting 3+ dropouts each day on average 5to 20 minutes. It has been much longer in the past. I am on fiber and about 900 yards from the exchange.

1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 571
Thanks: 81
Fixes: 27
Registered: ‎26-03-2018

Re: Fiber drop out ?

Hi @sdgallagher,

I'm really sorry to hear that you've experienced these issues with our services. I've reviewed your account this evening and raised a response via the open fault ticket, which can be viewed here.

Regarding the process of the fault investigation, we aim to get to the bottom of the fault before we close them down and avoid repeat faults from occurring, though regrettably, we're not always to do this. Please be assured however that we will work closely with you in ensuring this issue is resolved if you keep us updated through this thread with the progression of your fault investigation going forward.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team