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Fiber down again

Plusnet Help Team
Plusnet Help Team
Posts: 14,832
Thanks: 4,587
Fixes: 761
Registered: ‎21-04-2017

Re: Fiber down again

Thanks for getting back to us @Nick001 

From what I can see your connection returned at around half an hour after your post. 

Line tests aren't showing any issues now so it'd be difficult to advise what caused the problem.

Let us know if you get any further issues or if the drops become more frequent. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
wanderer303
Hooked
Posts: 6
Registered: ‎16-09-2017

Re: Fiber down again

mines is the same ..it seems to be down again
Plusnet Help Team
Plusnet Help Team
Posts: 14,832
Thanks: 4,587
Fixes: 761
Registered: ‎21-04-2017

Re: Fiber down again

Thanks for getting in touch @wanderer303 

From what I can see your connection only dropped last night for about a minute at 20:13.

Are your devices connecting over WiFi or using a wired connection and are you having any issues now?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
wanderer303
Hooked
Posts: 6
Registered: ‎16-09-2017

Re: Fiber down again

mines has been down for a couple of hours now ..here in rochford...anyone else the same
Plusnet Help Team
Plusnet Help Team
Posts: 449
Thanks: 70
Fixes: 32
Registered: ‎25-02-2019

Re: Fiber down again

Hi @wanderer303, sorry to hear that.

 

I have checked the connection and I can see that it is back on. Have you been able to use your broadband service?

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team
wanderer303
Hooked
Posts: 6
Registered: ‎16-09-2017

Re: Fiber down again

yes Bt openreach engineers were working out in the street...they switched it back on
Plusnet Help Team
Plusnet Help Team
Posts: 449
Thanks: 70
Fixes: 32
Registered: ‎25-02-2019

Re: Fiber down again

Glad to hear that @wanderer303,

 

Please let us know if anything changes please.

If this post resolved your issue please click the 'This fixed my problem' button
 Faris
 Plusnet Help Team