cancel
Showing results for 
Search instead for 
Did you mean: 

Fiber don’t work

Adam1995
Hooked
Posts: 5
Thanks: 3
Registered: 10-02-2018

Fiber don’t work

Can someone help me as phones plusnet 3 times today and had different answers everytime . I upgraded to fiber on the 9th and it went live at 12:36 ish afternoon and it’s not work just get a solid orange light and no broadband flashing red ext , anyone know the reason they say my phone line faulty I went a bought a new house phone works fine , one says it’s because of the weather and one said I have to wait for a new router it’s a joke in all fairness
7 REPLIES
Community Gaffer
Community Gaffer
Posts: 13,096
Thanks: 895
Fixes: 74
Registered: 04-04-2007

Re: Fiber don’t work

I'd be very surprised if it's the router at fault. Judging by the status of the LEDs, it sounds like you have a data connection but the device is failing to authenticate. If you browse to http://192.168.1.254 do you see your account username being used to connect or something else?

Bob Pullen
Plusnet Products Team
If I've been helpful then please give thanks ⤵

Adam1995
Hooked
Posts: 5
Thanks: 3
Registered: 10-02-2018

Re: Fiber don’t work

Yeah it just keeps saying connecting and ppp connecting I’ve tried two routers now . Both just have the solid orange light no flashing broadband light or nothing. Other one worked fine up and till earlier I mean just the unlimited internet not fiber then when it went live plugged the hub one in and nothing and tried two off them .
Adam1995
Hooked
Posts: 5
Thanks: 3
Registered: 10-02-2018

Broadband Fiber fault

My fiber went live on 9th anyone know how log it takes for a team to investigate ?my issue as only got a solid orange light and no bb light flashing. And tired two fiber routers still no joy. Yet all I got was it take 8 days to investigate.
Moderator
Moderator
Posts: 26,172
Thanks: 1,322
Fixes: 58
Registered: 14-04-2007

Re: Broadband Fiber fault

Moderator's note by Dick (Strat): Topics merged for clarity.

Customer and Forum Moderator.

Adam1995
Hooked
Posts: 5
Thanks: 3
Registered: 10-02-2018

Re: Broadband Fiber fault

Eh? What dose that mean bud ?
Moderator
Moderator
Posts: 26,172
Thanks: 1,322
Fixes: 58
Registered: 14-04-2007

Re: Broadband Fiber fault

You started 2 topics on your issue which divides attention from Plusnet support staff...and others offering help.

I had merged them into one thread to make things easier for everyone involved.

Also it is against Forum Rules.

Customer and Forum Moderator.

Plusnet Help Team
Plusnet Help Team
Posts: 4,949
Thanks: 418
Fixes: 149
Registered: 01-01-2012

Re: Broadband Fiber fault

@Adam1995 I responded to your post elsewhere but this should be fixed now.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team