Fiber broadband - sync speed low
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Fiber broadband - sync speed low
27-08-2019 5:55 PM
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Re: Fiber broadband - sync speed low
27-08-2019 7:30 PM
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Hey @johm757,
Thanks for flagging this and I am sorry to hear about the slower than usual speeds. Please accept my sincerest apologies for the inconvenience caused.
I have performed a few tests over the service and there appears to be a phone fault affecting your service, I have raised this here with more info for you.
Thanks.
Re: Fiber broadband - sync speed low
29-08-2019 6:42 PM
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Unfortunately the engineer has been unable to complete the job. Please contact your service provider.
Re: Fiber broadband - sync speed low
29-08-2019 9:03 PM
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Hey @john757,
Thanks for giving us a nudge here.
I've provided a further response over the support ticket we have open on this case.
Thanks.
Re: Fiber broadband - sync speed low
30-08-2019 2:10 PM
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Would the line now benefit a reset due to the issues and multiple disconnects experienced? I just want to make sure it's connecting to it's full potential.
Thanks.
Re: Fiber broadband - sync speed low
30-08-2019 4:49 PM
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Thanks for getting back to us @john757
I'm glad to hear that the issue appears to be resolved.
From what we can see your line is on the best profile already "0.128M-80M Downstream 3dB, Retransmission High - 0.128M-20M Upstream, Error Protection Off" so there isn't anything holding your line back at the moment.
I'd recommend monitoring your connection over the next couple of days and if the speed doesn't increase further let us know
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