Fiber Speed slow

[#1]

Hello,

My broadband download speed has been averaging at 22 mbps for the past few months, however, I am guaranteed a minimum of 31mbps as I am meant to be on Unlimited Fibre. Is there a way this can be fixed please? I was promised fiber speeds and I am receiving slower than what I was paying half the price for at another company.

[#2]

Hi @pcehb,

Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.