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Fiber Speed slow

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Newbie
Posts: 1
Registered: ‎03-07-2020

Fiber Speed slow

Hello,

My broadband download speed has been averaging at 22 mbps for the past few months, however, I am guaranteed a minimum of 31mbps as I am meant to be on Unlimited Fibre. Is there a way this can be fixed please? I was promised fiber speeds and I am receiving slower than what I was paying half the price for at another company.

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1 REPLY 1
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Plusnet Help Team
Plusnet Help Team
Posts: 1,212
Thanks: 136
Fixes: 53
Registered: ‎26-03-2018

Re: Fiber Speed slow

Hi @pcehb,

Sorry for any inconvenience this is causing. Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

If this post resolved your issue please click the 'This fixed my problem' button
 Alex H
 Plusnet Help Team