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Fiber Speed Dropped from 30 to 10 Mbps

tudou
Grafter
Posts: 29
Registered: 05-04-2011

Fiber Speed Dropped from 30 to 10 Mbps

I've noticed that my connection has been particularly slow recently compared to what it has been in the past. As the title indicates, when I first switched to fibre I was getting speeds of up to 32 Mbps. Recent tests have been around 9, struggling to get to 10 Mbps.

 

BT's website shows that I should be getting:

Fibre broadband

25Mb-33Mb Estimated download speed* range
20Mb Minimum speed guarantee*
 
At dslchecker.bt.com I can see the line has a downstream rate of 32.8 Mbps (clean) and 25 (impacted).
 
Could someone please help me with getting this issue sorted and speeds back to the service I should be getting.
 
Thanks.
Moderator's note by Mike (Mav): Post released from Spam Filter
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 8,351
Thanks: 2,567
Fixes: 414
Registered: 21-04-2017

Re: Fiber Speed Dropped from 30 to 10 Mbps

Hi there,

 

Sorry about the lack of response.

 

My tests aren't detecting any issues.

Sync Status In Sync
Downstream Speed 26.2 Mbps
Upstream Speed 2.0 Mbps
Voice Line Test Result Pass

 

Are you using a wireless or wired connection?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
tudou
Grafter
Posts: 29
Registered: 05-04-2011

Re: Fiber Speed Dropped from 30 to 10 Mbps

It's a wireless connection. All my previous speed tests that I've run have been on wireless and were able to achieve 26-32 Mbps so that shouldn't be the issue. 

 

Just re-ran speedtest tonight and managed to reach 24 Mbps. Seems to have resolved itself - I assume Plusnet doesn't throttle bandwidth at certain times of the day?

Community Gaffer
Community Gaffer
Posts: 17,663
Thanks: 656
Fixes: 162
Registered: 05-04-2007

Re: Fiber Speed Dropped from 30 to 10 Mbps

Nope, we wouldn't be allowed to advertise the service as Unlimited if we throttled bandwidth

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff