Fiber Intermittently Keeps Disconnecting
We've upgraded to fibre last week and since then it's constantly dropping connection and flashing orange, it does sort it self out after a minute or so and return to blue but it's making life difficult for our business (not just on the admin side of things), but with our till system, credit card machine and signing in tablets, as they all use the internet and all drop out for a few minutes. Not a great selling point, as we stand their with customers waiting for the internet to connect, and all we can say is its Plusnet connection issue (which isn't a great selling point for you).
This seems to be happening about 2/3 times an hour, I've tried a new filter and constant resets. Phone line sounds fine.
Up to the point upgrading to Fibre, its been fine and i always sung Plusnets praises.
I can email the router log if this helps. Is there anything at Plusnet's end that you can check the connection etc ?
Re: Fiber Intermittently Keeps Disconnecting
Looks like you have started the fault checker journey on your account. I would recommend to complete this and get this looked at by the Business Support team.
Once you complete the ticket it will be passed to them for investigation.
Your line appears to be retraining heavily and dropping PPP
|Test Outcome Code||GTC_FTTC_SERVICE_0003|
|Description||No problem found, OAM test is not currently supported on this line.|
|Main Fault Location||OK|
|Sync Status||In Sync|
|Downstream Speed||28.1 Mbps|
|Upstream Speed||17.0 Mbps|
|Fault Report Advised||N|
|NTE Power Status||PowerOn|
|Voice Line Test Result||Pass|
|Radio Frequency Ingress||Not Detected|
|Repetitive Electrical Impulse Noise||Not Detected|
|Cross Talk||Not Detected|
|Estimated Line Length In Metres||635.1|
|Upstream Rate Assessment||Good|
|Downstream Rate Assessment||Low|
|Interference Pattern||Regular Interference Observed Daily|
|Service Impact||Retrains Observed|
|Interference Duration Longest Occurrence||From 14:45 to 15:45|
|Interference Location||Customer Premise|
|Interference Observed In Days||6|
|Home Wiring Problem||Not Detected|
|Downstream Policing Discard Rate||0.0|
|Customer Traffic Level||Upstream and Downstream Traffic Detected|
|Current 15Min Bin Retrains||1|
|Last 15Min Bin Retrains||0|
|Profile Name||0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off|
|Down Stream Line Rate||28.0 Mbps||44.4 Mbps||36.0 Mbps|
|Up Stream Line Rate||16.5 Mbps||20.0 Mbps||18.4 Mbps|
|Up Time||120.0 Sec||900.0 Sec||890.2 Sec|
|Current and Last 15 Minute Bin Performance|
|Parameters||Last Traffic Count(Upto 15 mins)||Current Traffic Count(Upto 15 mins)|
|Start Time Stamp||2017-08-02T12:59:27Z||2017-08-02T13:14:27Z|
|Ingress Code Violation||0||47|
|Egress Code Violation||5||0|
|Severely Errored Seconds||0||0|