Fiber Intermittently Keeps Disconnecting

[#1]

We've upgraded to fibre last week and since then it's constantly dropping connection and flashing orange, it does sort it self out after a minute or so and return to blue but it's making life difficult for our business (not just on the admin side of things), but with our till system, credit card machine and signing in tablets, as they all use the internet and all drop out for a few minutes. Not a great selling point, as we stand their with customers waiting for the internet to connect, and all we can say is its Plusnet connection issue (which isn't a great selling point for you).

This seems to be happening about 2/3 times an hour, I've tried a new filter and constant resets. Phone line sounds fine.

Up to the point upgrading to Fibre, its been fine and i always sung Plusnets praises.

I can email the router log if this helps. Is there anything at Plusnet's end that you can check the connection etc ?

Thank you

[#2]

Looks like you have started the fault checker journey on your account. I would recommend to complete this and get this looked at by the Business Support team.

Once you complete the ticket it will be passed to them for investigation.

Your line appears to be retraining heavily and dropping PPP

Test Outcome	Pass
Test Outcome Code	GTC_FTTC_SERVICE_0003
Description	No problem found, OAM test is not currently supported on this line.
Main Fault Location	OK
Sync Status	In Sync
Downstream Speed	28.1 Mbps
Upstream Speed	17.0 Mbps
Appointment Required	N
Fault Report Advised	N
NTE Power Status	PowerOn
Voice Line Test Result	Pass
Bridge Tap	Detected
Radio Frequency Ingress	Not Detected
Repetitive Electrical Impulse Noise	Not Detected
Cross Talk	Not Detected
Estimated Line Length In Metres	635.1
Upstream Rate Assessment	Good
Downstream Rate Assessment	Low
Interference Pattern	Regular Interference Observed Daily
Service Impact	Retrains Observed
Interference Duration Longest Occurrence	From 14:45 to 15:45
Interference Location	Customer Premise
Interference Observed In Days	6
Home Wiring Problem	Not Detected
Downstream Policing Discard Rate	0.0
Customer Traffic Level	Upstream and Downstream Traffic Detected
Technology	VDSL
Current 15Min Bin Retrains	1
Last 15Min Bin Retrains	0
Profile Name	0.128M-80M Downstream, Error Protection Off - 0.128M-20M Upstream, Error Protection Off
Time Stamp	2017-07-27T08:30:00

Parameters	MIN	MAX	AVG
Down Stream Line Rate	28.0 Mbps	44.4 Mbps	36.0 Mbps
Up Stream Line Rate	16.5 Mbps	20.0 Mbps	18.4 Mbps
Up Time	120.0 Sec	900.0 Sec	890.2 Sec
Retrains	0.0	131.0	0.5

Current and Last 15 Minute Bin Performance
Parameters	Last Traffic Count(Upto 15 mins)	Current Traffic Count(Upto 15 mins)
Start Time Stamp	2017-08-02T12:59:27Z	2017-08-02T13:14:27Z
Ingress Code Violation	0	47
Egress Code Violation	5	0
Errored Seconds	1	0
Severely Errored Seconds	0	0
Unavailable Seconds	0	40