Fiber Connection
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- Re: Fiber Connection
31-01-2017 9:22 PM
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Hi all, im due to get connected to Fiber tomorrow, but I work away from home and am away for 2 days, i was wondering will my BB connection still work with the old modem pluged in after fiber upgrade. Just dont want my girlfriend to be without a connection until i get back. I have the new fiber router but was told not to connect it until notified too.
Fixed! Go to the fix.
31-01-2017 9:34 PM
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The new router will work with your existing broadband connection.
If you set it up tonight and start using it, the switchover tomorrow should be seamless.
I hope this helps but if you have any further queries please feel free to just ask.
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Re: Fiber Connection
31-01-2017 10:01 PM
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Re: Fiber Connection
31-01-2017 10:07 PM
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Re: Fiber Connection
01-02-2017 8:04 PM
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Re: Fiber Connection
01-02-2017 8:14 PM - edited 01-02-2017 8:46 PM
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Hmm, any lights flashing on the router?
I'm on annual leave for the rest of the week, however if you private message me with your landline phone number (if you know it) I'll be happy to run a few diagnostics.
Thanks for your PM @Alex2x
Initial diagnostics aren't showing any reported outages, but the full test has failed to run via the systems we use. It has however indicated a possible issue with the line itself.
I'd advise to run a line test here. At the moment, I don't believe the result of this line test you can run yourself will be very informative, so I'd advise to then check here for any open tickets that may indicate a fault has been automatically raised.
Failing the above, try a factory reset of the router. Wait 5-10 mins, if that doesn't help then go to the router settings at http://192.168.1.254, navigate to Advanced Settings, select the Broadband option from the pink banner once logged in, make sure the username it's using is YourUsername@plusdsl.net and the password is the Account Password then press Connect.
The final step I'd suggest to raising a fault to us at http://faults.plus.net if you need to.
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Re: Fiber Connection
01-02-2017 9:10 PM
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Re: Fiber Connection
02-02-2017 1:44 AM
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