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Fiber Broadband slowing again

Neverhood
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎02-06-2015

Fiber Broadband slowing again

This happened once before and the profile on my line had to be reset, paying for 80Mbit and currently just about making 54/55.  When it first went in I was getting 72 so my line was capable once upon a time! I was ok with 62MBit which is what it seemed to end up settling on, but now it's slowing again.

 

Is anyone able to check my line profile is correct, thanks.

3 REPLIES 3
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,152
Thanks: 1,007
Fixes: 405
Registered: ‎01-01-2012

Re: Fiber Broadband slowing again

Thanks for your post @Neverhood and apologies for the delayed response.

I can see you've raised a fault regarding this which I've just picked up for you.

Let us know if there's anything else we can help with 

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Neverhood
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎02-06-2015

Re: Fiber Broadband slowing again

No worries, it's still more than usable, just seemingly getting near to the bottom end of what I think I'm paying for.

Neverhood
Dabbler
Posts: 16
Thanks: 1
Fixes: 1
Registered: ‎02-06-2015

Re: Fiber Broadband slowing again

@MatthewWheeler  Hi - just to let you know my speed is still slowing - down to 49MBps now and 15 up - it's definitely getting noticeably worse. I think this is now below the minimum service I am paying for and I think below the next service plan down.

I'm paying for 80 and barely getting 50.

 

Cheers,

Stuart.