Fiber Broadband or No Broadband what so ever
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Fiber Broadband or No Broadband what so ever
02-02-2017 5:40 PM
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I have no information of what is been done or going to happen. All I know is I am paying for a service that doesn't provide me with anything what so ever.
Can somebody check out what is happening please.
Re: Fiber Broadband or No Broadband what so ever
02-02-2017 9:18 PM
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Sorry to hear you still can't your new fibre connection online.
I've just checked our suppliers systems and I can see a fault report has been raised this morning and is currently in hand with Openreach.
We'd expect an engineer to investigate further within the next 24-72 hours.
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Fiber Broadband or No Broadband what so ever
02-02-2017 9:22 PM
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Re: Fiber Broadband or No Broadband what so ever
02-02-2017 9:50 PM
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Your username can't be changed, however as for your password are you able to login to the Member Centre using what you think your password is?
Whilst it's unlikely to be a password issue because our suppliers have accepted the trouble report we've raised, have you tried connecting with your details as per the instructions in my post over here?
If this post resolved your issue, please click the 'This fixed my problem' button
Re: Fiber Broadband or No Broadband what so ever
02-02-2017 10:07 PM
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Re: Fiber Broadband or No Broadband what so ever
03-02-2017 1:27 PM
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Hi there,
Your fault was passed automatically through to Openreach yesterday after being reported, apologies that you weren't advised of this. They have advised that it's being investigated and we'll receive an update in 2 working days, the 6th Feb. Once you're back up and running we'll arrange a refund for the downtime.
Re: Fiber Broadband or No Broadband what so ever
04-02-2017 8:56 AM
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Much appreciated.
Cheers Alex
Re: Fiber Broadband or No Broadband what so ever
07-02-2017 8:10 AM
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Re: Fiber Broadband or No Broadband what so ever
07-02-2017 9:03 AM
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I've arranged the refund and responded to the fault ticket.
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