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Fiber Broadband Pending

Alex2x
Grafter
Posts: 96
Thanks: 1
Registered: 26-02-2013

Fiber Broadband Pending

Just a query on when my fiber will be active

I checked online in my account and found

1/01/1970 - Unlimited Fibre Broadband £0(upon cancellation) Pending

Doesn't fill me with confidence. .
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: Fiber Broadband Pending

Apologies for the misleading date on your Member Centre.

 

I can confirm your fibre is due to go live on the 1st February.

 

You'll receive an automated email in the early hours of the morning advising the product change is complete. I'd expect the work to be carried out during normal business hours.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support