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Feels like I'm banging my head off a wall.

Aly
Grafter
Posts: 46
Thanks: 5
Registered: ‎07-08-2013

Feels like I'm banging my head off a wall.

Had Plusnet at my home address since October 2015. Up until last month I have always got 38mb download and 1.8mb.

Since early May it suddenly dropped and it's never once done this all the time I've had Plusnet.
I've had various conversations with Plusnet support who say the issue is down to me.

To take their word for it, I've checked absolutely everything:

- Used my Plusnet router.

- Checked internal wiring.

- Connected via Ethernet.

Download fluctuates from 28mb to 34mb and upload from 0.5mb to 1.2mb which isn't acceptable in a home where we watch internet TV Gaming and other devices.

5434393768

It is very frustrating because I've had an excellent service and it has deteriorated massively in the last month.

My dad lives about 7 miles from me, he lives closer to his fibre box than me and his speeds haven't dropped. I suspect a BT engineer or something has tampered with my local box in the last month but as I am one guy shouting no one is going to listen.

Well this one guy will be going elsewhere when his 18 month contract is up.

 

2 REPLIES
Aly
Grafter
Posts: 46
Thanks: 5
Registered: ‎07-08-2013

Re: Feels like I'm banging my head off a wall.

No response at all?
ian007jen
Rising Star
Posts: 392
Thanks: 4
Fixes: 2
Registered: ‎06-09-2007

Re: Feels like I'm banging my head off a wall.

crosstalk.....the bane of FTTC more info here