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Fed up - speed throttled

sourmanflint
Hooked
Posts: 5
Registered: ‎21-02-2018

Fed up - speed throttled

I have been with Plusnet for 5 years in sw London, when I first joined, all was really good, speed was 75.0mbps, fast forward 7 years and speed is now capped at 14.5mbps, and I'm paying about £8 per month more

 

Totally fed up with the way you treat your older customers, so time for me to look elsewhere.

6 REPLIES
Moderator
Moderator
Posts: 18,479
Thanks: 2,844
Fixes: 229
Registered: ‎06-04-2007

Re: Fed up - speed throttled

Moderator's note by Mike (Mav): This thread is now in the appropriate board.

Forum Moderator and Customer
Courage is resistance to fear, mastery of fear, not absence of fear - Mark Twain
He who feared he would not succeed sat still

Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Fed up - speed throttled

 Hi there, 

 

I think the connection speed has changed in error so apologies for that!

 

I've placed a modify order to fix that tomorrow. 

 

As per the billing we're not charging an extra £8 per month but you might want to speak with our customer options guys as we may be able to offer some discounts in return for recontacting. 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sourmanflint
Hooked
Posts: 5
Registered: ‎21-02-2018

Re: Fed up - speed throttled

Hmm, well thanks for letting me know. 

 

Regarding billing yes, I looked at first £29.99 payment not actual monthly payment of £33.98, so only gone up £5 not £8

 

thanks

 

 

Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Fed up - speed throttled

I'd take a look at your invoices for payments made here: https://www.plus.net/my.html?action=view_transactions&s=0

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
sourmanflint
Hooked
Posts: 5
Registered: ‎21-02-2018

Re: Fed up - speed throttled

No change in speed so far. Here are my results over the years from Ookla, a real time drop of over 50%, and I'm paying as much as your top band

 

Plusnet Help Team
Plusnet Help Team
Posts: 5,824
Thanks: 562
Fixes: 213
Registered: ‎01-01-2012

Re: Fed up - speed throttled

Sorry to hear that.

Our tests are showing a external fault which is most likely the cause of your issues.

I'll get this raised for you and update the account shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team