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Faulty Router Hub Zero 2704n

ListerofSmeg
Grafter
Posts: 124
Registered: 15-03-2014

Faulty Router Hub Zero 2704n

Hi there,

My router keeps dropping the WiFi.  The light remains on but there is no Wireless signal broadcast.

I have tried disabling the Wi-Fi in the router, and re-enabling and turn off/on the phone/firetv box and back on but the only fix is for me to power-cycle the router, which is not ideal.

Please can I request a replacement router is sent out.

Thanks

 

Firmware version:

7.273.1_F2704N_Plusnet

 

Software variant Version 1.0

 

 

5 REPLIES
SpendLessTime
Aspiring Hero
Posts: 2,522
Thanks: 671
Fixes: 60
Registered: 21-09-2009

Re: Faulty Router Hub Zero 2704n

@ListerofSmeg

Plusnet only guarantee the router/modems for 12 months. So I'm going to bet you've had your's for longer. If I wrong then sorry.

If I'm right then the options are

  1. If you have recontracted with Plusnet within the last 3 months then it will only cost you £6.99 P&P for a new device from Plusnet
  2. If you recontract now, then again only £6.99 P&P as you have just taken out a new 18/24 months contract
  3. Pay Plusnet £100 , yes ONE HUNDRED POUNDS
  4. Buy your own device for much less

 

 

Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Faulty Router Hub Zero 2704n

It might be worth completing a Factory Reset as well, just to see if that resolves the issue before looking at an alternative router.

Chris Pettitt
Cloud Environments Engineer
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Faulty Router Hub Zero 2704n

Surely if a Plusnet supplied router fails PN would replace it FOC in order for the customer to continue to have PN as their provider.  

When I was with Be my router failed it was old as well they sent me a replacement FOC.

In fact it was a Sunday afternoon and their support confirmed it was faulty and much to my surprise at breakfast time next day it arrived.

 

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
Plusnet Staff
Plusnet Staff
Posts: 6,346
Thanks: 31
Fixes: 5
Registered: 26-11-2011

Re: Faulty Router Hub Zero 2704n

If it's proven to be faulty and is within the 12 month warranty period, the router would be replaced.

Chris Pettitt
Cloud Environments Engineer
dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: 24-02-2015

Re: Faulty Router Hub Zero 2704n

That's good but if over 12 month no you say well if a provider did that to me I would walk.

You must bear in mind a breaking down router user is most likely out of contract, and a new provider would be supplying a brand new router.

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png