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Faulty Router Hub Zero 2704n

ListerofSmeg
Grafter
Posts: 124
Registered: ‎15-03-2014

Faulty Router Hub Zero 2704n

Hi there,

My router keeps dropping the WiFi.  The light remains on but there is no Wireless signal broadcast.

I have tried disabling the Wi-Fi in the router, and re-enabling and turn off/on the phone/firetv box and back on but the only fix is for me to power-cycle the router, which is not ideal.

Please can I request a replacement router is sent out.

Thanks

 

Firmware version:

7.273.1_F2704N_Plusnet

 

Software variant Version 1.0

 

 

5 REPLIES 5
SpendLessTime
Hero
Posts: 3,000
Thanks: 928
Fixes: 86
Registered: ‎21-09-2009

Re: Faulty Router Hub Zero 2704n

@ListerofSmeg

Plusnet only guarantee the router/modems for 12 months. So I'm going to bet you've had your's for longer. If I wrong then sorry.

If I'm right then the options are

  1. If you have recontracted with Plusnet within the last 3 months then it will only cost you £6.99 P&P for a new device from Plusnet
  2. If you recontract now, then again only £6.99 P&P as you have just taken out a new 18/24 months contract
  3. Pay Plusnet £100 , yes ONE HUNDRED POUNDS
  4. Buy your own device for much less

 

 

Ex - Plusnet Customer (2009 - 2023) now with BT
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Faulty Router Hub Zero 2704n

It might be worth completing a Factory Reset as well, just to see if that resolves the issue before looking at an alternative router.

dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Re: Faulty Router Hub Zero 2704n

Surely if a Plusnet supplied router fails PN would replace it FOC in order for the customer to continue to have PN as their provider.  

When I was with Be my router failed it was old as well they sent me a replacement FOC.

In fact it was a Sunday afternoon and their support confirmed it was faulty and much to my surprise at breakfast time next day it arrived.

 

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png
Pettitto
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 6,346
Fixes: 5
Registered: ‎26-11-2011

Re: Faulty Router Hub Zero 2704n

If it's proven to be faulty and is within the 12 month warranty period, the router would be replaced.

dnpark38
Rising Star
Posts: 432
Thanks: 16
Registered: ‎24-02-2015

Re: Faulty Router Hub Zero 2704n

That's good but if over 12 month no you say well if a provider did that to me I would walk.

You must bear in mind a breaking down router user is most likely out of contract, and a new provider would be supplying a brand new router.

http://www.thinkbroadband.com/speedtest/button/1476198475230638155-mini.png