Fault?
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Fault?
10-07-2016 12:26 PM
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Is this a normal procedure to say it's detected a fault as part of the testing? Or is it genuine fault
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Re: Fault?
10-07-2016 2:38 PM
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Hey there. Our broadband troubleshooter should only report that it's detected a fault if it finds a possible fault after running its automated tests. At which point it should automatically raise it to BTWholesale for further investigation.
I'll provide you with a clearer update in the morning once I'm back in the office.
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Re: Fault?
10-07-2016 7:21 PM
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Re: Fault?
11-07-2016 8:00 AM
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Thanks for your patience. Our suppliers have found no fault with the service, I can see that you've submitted the BTWholesale speedtest to us. Our faults team will investigate this further and be in touch within the next 72 hours.
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Re: Fault?
11-07-2016 8:29 AM - edited 11-07-2016 9:18 AM
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Again thanks for the reply, getting quite annoyed at the fact my speeds drop to a bare 42mb after 7days. I shouldn't need to be restarting every 7days to regain my 77mb speed.
I've tried a gateway hop, that also don't rectify the problem with speed and only way to fix it is to actually reboot the router. I'm not sure if I was to pull out the DSL cable and insert again to see if that solves the problem maybe I should try it next time to rule out a possibly router problem? However two routers can't be faulty.
I've got the following devices connected:
PlayStation 4 (Ethernet)
skybox (Ethernet)
Raspberry Pi (Ethernet)
Raspberry Pi 2 (wireless)
Sky Multiroom (wireless)
iPhone 5s (Wireless)
Samsung S6 (wireless)
2 laptops (Wireless)
pap2t (Ethernet)
seems I'm paying full price and getting half a service unless I reboot
Let's hope plusnet come up with a solution
***EDIT***
Forgot to mention it's only my download effected, upload never drops below 18mb.
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Re: Fault?
11-07-2016 9:18 PM
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Re: Fault?
11-07-2016 10:33 PM
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If this was causing the problem I'd see it the Moment broadband would be connected not 7days later.
When the line/router/whatever goes into slow mode if I disconnect all devices it still don't improve till I physically reboot the router
Never had problems with adsl
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Re: Fault?
12-07-2016 6:45 AM
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