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Fault ticket not getting responded to?

scottrc
Grafter
Posts: 39
Thanks: 4
Registered: 05-05-2016

Fault ticket not getting responded to?

Hi, I opened a fault ticket on the 26th August. I got an automated reply I think stating that a fault was found and to wait for a reply. It's now the 5th of Sept and still no reply? 

Question #132491274

4 REPLIES
Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Fault ticket not getting responded to?

Sorry for the delayed response.

 

Can you confirm that you're using a wired connection for testing and that the router is connected to the master socket? The next step would be to arrange an engineer but we need to really rule out wifi and internal setup being the cause to avoid any potential engineer fee.

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
scottrc
Grafter
Posts: 39
Thanks: 4
Registered: 05-05-2016

Re: Fault ticket not getting responded to?

 

I just found out that it drops to half speed when it switches to 5Ghz, and then when it goes back to 2.4Ghz the speed goes back to normal. Is that supposed to happen?

 

I have disabled 5Ghz for now, to keep the speed up.

Community Gaffer
Community Gaffer
Posts: 17,646
Thanks: 640
Fixes: 162
Registered: 05-04-2007

Re: Fault ticket not getting responded to?

You can try splitting the 5Ghz and 2.4Ghz, if you go in to the router settings and 'unsync' them and then rename one of them this should help.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
scottrc
Grafter
Posts: 39
Thanks: 4
Registered: 05-05-2016

Re: Fault ticket not getting responded to?

ok thank you, I will close the ticket now I think.