Fault ticket 197415362 - No reply since Monday

[#1]

Hi,

Please could somebody come back to me on fault ticket 197415362. Someone was supposed to come back to me on Monday but I have heard absolutely nothing since?

[#2]

Hi there, 

I'm sorry if the reply was later than promised but I can see that we got back to you yesterday evening and that we've arranged an engineer visit to take place today. I'll check in with you later today to see if that's helped to resolve the issue.

[#3 · Accepted solution]

Hi Adam,

No sign of an engineer today but I think they must of sorted it out in the early hours of the morning. When I checked this morning everything was pretty much as it was before my speeds decreased at the end of December. Path mode is back to fast and download speeds are pretty much back to what they where. Many thanks for both yours and Julianna’s help. Have a good weekend

[#4]

No problem, it's disappointing that the engineer didn't arrive but it's good to see that's been resolved now. Please do shout up if there's any further issues.