Fault logged still waiting

[#1]

I logged a fault on Monday about dropped connections throughout the day. These were on ALL wireless devices. This has now also happened with a wired connection.  Rebooting the router seems to fix it short time, but having to reboot the router 3 or more times a day is not acceptable.  I currently work from home, so losing connection over 10 times a day is painful.

How long is the wait time for this? Monday to Friday is quite a long wait for something that should be automatic? I really need this looking at, I have tried all the other stuff and the phone/fibre is connected directly to the master socket.

[#2]

Good luck. My partner has a dud router and has been waiting for 3 weeks for a replacement to be sent out. She's also working from home and has spent a fortune on mobile data. I've a good mind to file a small claims case for the lack of service and the data costs.

[#3]

Hi there @tony24601 I am sorry to hear that your fault hasn't been picked up yet. I've updated the fault on your account for you.

[#4]

The dropout have not been as bad recently, so will see how it goes.