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Fault logged still waiting

tony24601
Dabbler
Posts: 18
Thanks: 6
Registered: ‎16-01-2019

Fault logged still waiting

I logged a fault on Monday about dropped connections throughout the day. These were on ALL wireless devices. This has now also happened with a wired connection.  Rebooting the router seems to fix it short time, but having to reboot the router 3 or more times a day is not acceptable.  I currently work from home, so losing connection over 10 times a day is painful.

 

How long is the wait time for this? Monday to Friday is quite a long wait for something that should be automatic? I really need this looking at, I have tried all the other stuff and the phone/fibre is connected directly to the master socket.

3 REPLIES 3
dcldesign
Hooked
Posts: 6
Registered: ‎29-05-2018

Re: Fault logged still waiting

Good luck. My partner has a dud router and has been waiting for 3 weeks for a replacement to be sent out. She's also working from home and has spent a fortune on mobile data. I've a good mind to file a small claims case for the lack of service and the data costs.
tinytaco
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 457
Fixes: 29
Registered: ‎30-03-2020

Re: Fault logged still waiting

Hi there @tony24601 I am sorry to hear that your fault hasn't been picked up yet. I've updated the fault on your account for you.

 Noor
 Plusnet Help Team
tony24601
Dabbler
Posts: 18
Thanks: 6
Registered: ‎16-01-2019

Re: Fault logged still waiting

The dropout have not been as bad recently, so will see how it goes.